General Questions
What makes Cortex Syn different from other BI tools?
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Cortex Syn is specifically designed for Vietnamese enterprises with local expertise, native language support, and understanding of Vietnamese business practices. Our platform combines real-time analytics, AI-powered insights, and enterprise integration with exceptional ease of use.
Do you support Vietnamese language?
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Yes! Cortex Syn has full Vietnamese language support throughout the platform UI, reports, and documentation. Our natural language query engine also supports Vietnamese business terminology.
Implementation & Integration
How long does implementation typically take?
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Implementation timelines vary based on complexity: Quick Start (1-2 months), Standard (3-4 months), Enterprise (4-6 months). We provide dedicated implementation teams to ensure smooth deployment.
Can we integrate with our existing systems?
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Absolutely! Cortex Syn offers 200+ pre-built connectors for popular systems (SAP, Oracle, Salesforce, Microsoft, etc.) and custom integration APIs for any data source.
What are the hardware/software requirements?
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Cortex Syn is cloud-native and works on AWS, Azure, or Google Cloud. Minimum requirements: 4 CPU, 16GB RAM. On-premise deployments available with higher specifications.
Security & Compliance
How do you ensure data security?
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Cortex Syn is SOC 2 Type II and ISO 27001 certified. We use encryption at rest and in transit, role-based access control, audit logging, and comply with Vietnamese data protection regulations.
What compliance standards do you meet?
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We comply with SOC 2 Type II, ISO 27001, and Vietnamese Decree 13/2023/ND-CP on data protection. Custom compliance configurations available for industry-specific requirements.
Support & Training
What training do you provide?
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We offer comprehensive training programs: on-site training at your location, online sessions, certification programs, and ongoing support documentation in Vietnamese.
What support options are available?
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We offer Bronze (email support), Silver (email/phone), Gold (24/7), and Platinum (dedicated team) support packages. Vietnamese-speaking support team available 24/7.
Pricing & Licensing
How is Cortex Syn priced?
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Pricing is based on data volume, number of users, and features required. We offer flexible cloud and on-premise licensing models. Contact sales for a custom quote.
Is there a free trial available?
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Yes! We offer a 30-day free trial with sample data or your own data. No credit card required. Full access to all platform features for evaluation.