Privacy Policy

Last Updated: January 2025

1. Introduction and Scope

This Privacy Policy explains how Cortex Syn ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website https://cortex-syn.com (the "Site").

2. Information We Collect

Personal Data

We collect information you voluntarily provide, including:

• Full name, email address, phone number
• Company name, job title, industry
• Contact preferences and communication history

Usage Data

We automatically collect information about your interaction with our Site:

• IP address, browser type, operating system
• Pages visited, time spent, referral source
• Device information and unique identifiers

3. How We Use Your Information

• Responding to inquiries and providing customer support
• Sending marketing communications (with your consent)
• Improving our Site and services
• Complying with legal obligations
• Fraud prevention and security

4. Data Sharing and Third Parties

We do not sell your personal data. We may share information with:

• Service providers assisting our operations
• Cloud infrastructure providers (AWS, Azure, Google Cloud)
• Analytics providers for website improvement
• Legal authorities when required by law

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Contact inquiries: 3 years or as legally required
• Marketing communications: Until you unsubscribe
• Analytics data: 12-24 months

6. Your Rights Under Vietnamese Data Protection Law

Under Decree 13/2023/ND-CP, you have the right to:

• Access your personal data
• Request correction or deletion of inaccurate data
• Withdraw consent at any time
• Data portability
• Lodge complaints with data protection authorities

To exercise these rights, contact privacy@cortex-syn.com

7. International Data Transfers

Your data may be transferred to and stored in countries outside Vietnam. We implement safeguards to ensure adequate data protection in accordance with applicable laws.

8. Cookies and Tracking Technologies

We use cookies for:

• Session management and user preferences
• Analytics and performance improvement
• Marketing and personalization

See our Cookie Policy for detailed information.

9. Children's Privacy

Our Site is not directed to individuals under 13. We do not knowingly collect information from children. If we become aware of such collection, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes are effective when posted to the Site. Your continued use constitutes acceptance of updated terms.

11. Contact Information

For privacy questions or concerns, contact:

Email: privacy@cortex-syn.com

Address: Bitexco Financial Tower, 2 Hai Trieu Street, District 1, Ho Chi Minh City, Vietnam

Phone: +84 28 3825 6789